Position Summary

Responsible for the management of the AR Collections team.

Responsibilities and Duties .

Department management; staff training and development; direct supervision of Supervisors and payment and adjustment representatives. Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.
Monitors collection processes to determine cash flow improvement opportunities. Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors.
Works with A/R supervisors and SMEs to identify department training needs for system education,
industry updates and changes in collection processes and protocols.
Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards.
Manages desk assignments to meet employee productivity and collection efforts across all client facilities.
Assign and oversee special projects. Open tickets with business partners as deemed necessary using established Identification function/process for timely resolution of worked accounts.

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Advanced knowledge of healthcare A/R
Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
Advanced writing skills
Ability to provide advanced customer service
Ability to plan and implement process improvements
Ability to train and coach staff
Ability to multi-task
Strong leadership and organizational skills
Proficient in building a strong team to meet performance goals
Very good written and verbal communication skills
Strong interpersonal skills

Required and Preferred Qualifications

External Hire:
- 4-6 years of experience preferred; Advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes; Supervisory experience or demonstrated leadership

Permanent Onsite Work

Operations Manager - Eastwood Site

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