Description of position & purpose

This position is responsible for partnering with Business Transformation leaders to provide strategic input, governance, and delivery capability to programs and projects that have a substantive impact on the company’s financial results. Work as a key leader on a team of business transformation executives that will manage in a cross-functional environment to enable and empower GBC and offshore operations to deliver the best client performance. This is a key strategic role, with high visibility and impact on clients, internal stakeholders and the overall operational quality and cost effectiveness of the organization.

Drive Business transformation by implementing delivery and operational excellence practices and initiatives through multiple projects across the organization

Responsibilities

Innovate with the client to drive value to both Conifer and Client
Support & monitor operation to make it measurable, Repeatable and predictable
Transform organization to create system and process for Noise Less Deliver.
Create client centric roadmap and transform organization to intelligent operation.
Implement systems and processes that deliver improvement toward 100% conformance to customer requirements.
Engaging upfront in solutioning & transitioning of deals to enforce rigor and day 1 stable. Lead process re-engineering and automation initiatives aligned to client expectation like Green SLA, Higher Productivity, Transparency in Process outcomes, etc.
Evaluate replication opportunities for solution being developed on Automation & Process improvements.
Provide support towards continuous Improvement programs like Six Sigma across various functions to create and enhance value to clients.
Coach, train and deploy human centered thinking based on Design thinking concepts

Knowledge, Skills, Abilities

Must possess a solid understanding of program management methodologies and disciplines
Strategic, with the ability to consider a broad range of internal and external factors, ability to recognize opportunities for success, and flexibility to adjust actions and decisions to focus on critical issues.
Strong transformational skills and ability to drive change in a fast-paced organization.
Strong ability to build effective relationships and influence senior leaders overseeing operations that are based in multiple locations across a wide geographic span.
Strong written and oral communication skills
Demonstrate the ability to manage cross-functional, global teams that do not report directly to you
Ability to present and communicate effectively with client and internal executives regarding the priorities and rationale for required changes.

Qualifications

Bachelor’s or Master’s in Business, Statistics, Math, Comp Sci, Econ, Physics, Engineering or related scientific disciplines
Work experience of 6-8 years of relevant experience of leading and performing as a business excellence lead or advisor in BPO or service sector. And 8-12 years of overall experience in any of the following - Insurance, Contact Center, Health Care, Pharma
Experience in statistical tools, RPA and related projects in RPA, Project Management and Demonstrated strong understanding of Process modeling tools and concepts.
Certified as Green Belt from a reputed organization (on par with ASQ, BMGI, ISI, etc.)

Business Transformation Director

About Tenet Healthcare