The Business Transformation Director role will have responsibility for the development and implementation of business transformation, Digital and process transformation, and data analytics throughout the organization, setting the vision and drawing stakeholders together on this journey. This will requires working collaboratively with various stakeholders to strategize, design, execute, and lead multiple teams through transformational and organizational change efforts of varying size and complexity.

This role will utilize their transformational abilities coupled with change management principles, processes, and tools to focus on driving financial and operational results for our clients, behavioral changes; designing change strategy, assessing stakeholder impacts and organizational readiness, recommending and/or implementing appropriate communication, training, and behavioral change solutions, and measuring effectiveness to enhance organization, group, and individual performance. In the end, they will own strategic input, governance, and delivery capability to programs and projects that have a substantive impact on GBC financial results. This is a key strategic role, with high visibility and impact on clients, internal stakeholders and the overall operational quality and cost effectiveness of the organization.

Essential Duties and Responsibilities

Innovate and Transform existing Businesses to drive business outcomes and value to both GBC and Client
Support & monitor operation to make it measurable, repeatable and predictable
Transform organization to create system and process for Noise-less Delivery
Create client centric roadmap and transform organization to intelligent operation
Implement systems and processes that deliver improvement toward 100% conformance to customer requirements
Engaging upfront in solutioning & transitioning of deals to enforce rigor and day 1 stable. Lead process re-engineering and automation initiatives aligned to client expectation like Green SLA, Higher Productivity, Transparency in Process outcomes, etc
Evaluate replication opportunities for solution being developed on Automation & Process improvements
Provide support towards continuous Improvement programs like Six Sigma across various functions to create and enhance value to clients
Coach, train and deploy human centered thinking based on Design thinking concepts

Transformation Director

About Tenet Healthcare