Benefits:

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

At least 2 years of experience in OKTA as an IAM tool and Privileged Access Management (PAM) administration
Experience and expertise in approving IAM processes within an organization including Identity Governance, Access Management, Identity Management, Access Certification
Experience in providing large-scale technology support services.
Team player - has the ability to collaborate with vendors and various departments.

RESPONSIBILITIES

Provisioning access to applications within our SLA
Handling ad hoc incidents and support requests
Process daily users’ terminations and transfers
Incorporating process changes and updates into the Standard Operation Procedures (Runbooks)
Provide support and troubleshooting for access issues and escalate as necessary
Participate in user acceptance testing for new IAM capabilities
Respond to requests from audit with direction from management
Understanding and working queue and escalations,
Research and troubleshoot access problems and completing tickets and tasks within ServiceNow.
Contribute to building process expertise and ownership of application access approval.
Update and/or draft process documents on a periodic basis for relevant applications and areas of responsibility.
Submit drafts for review by stakeholders and IAM leaders, and revise based on feedback.

WORKING CONDITIONS:

Identity and Access Management Senior Analyst

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