Job Description

The Patient Service Center Representative I is responsible for creating a positive patient experience by accurately and efficiently handling the day-to-day operations relating to a patient’s anticipated appointment. The PSC REP I may be assigned to either the financial clearance function or the scheduling function and is expected to maintain positive customer service at all times. Upon occasion, the PSC Rep I may perform both financial clearance and scheduling duties but with limited scope. The individual is expected to develop a thorough understanding of assigned function.

Duties and responsibilities:

Collect and verify required patient demographic and financial data elements and creating a complete pre-registered account for a scheduled visit.
Completes the pre-certification process by obtaining authorization from insurer and/or healthcare facility, verify patient insurance and confirm benefits eligibility.
Assist other team members where necessary.
Adheres to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling and other identified financial clearance related duties.
PSC Rep I would be assigned to easier, less complex scheduling
Responsible for accurate and timely scheduling for outpatient appointments.
Provide callers with information related to their appointments (i.e., prep information for test, directions, cancelling/rescheduling of tests, order management etc.) and any other question the callers might ask.

Required Work Experience:

BPO Background: Must have min 1, max 3 years’ experience in a VOICE ACCOUNT with AHT, Quality and CSAT as key performance indicators.
BPO Healthcare Background: Must have min 6 months, max 3 years’ experience in handling Healthcare account.

Working Conditions:

Amenable to work in BGC, Taguig
Willing to work in a nightshift schedule.

Company Benefits:

Competitive Salary
HMO on day 1 plus 1 dependent; Additional 2 HMO dependents upon regularization
Group life insurance
PTO Credits
Annual Appraisal
Annual Performance Bonus

Patient Services Representative

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