The HIM Supervisor oversees and supervises/manages the daily operations of the Health Information
Management staff assigned by leading, assigning work, ensuring timely completion of work, and
confirming that productivity and quality standards are being met. This position is responsible for training
staff in the operation of system applications/equipment and technical aspects of assigning, processing,
retrieving, releasing, and storing medical records, including legal requirements regarding HIPAA and
confidentiality of medical records. The Supervisor of HIM will analyze the staff’s production and workflow
concerns in both electronic and manual systems and processes and develops and/ or revises work
procedures to increase efficiency and resolve problems.

Duties and Responsibilities:

Customer and Employee Satisfaction
- Develops positive customer relationships by displaying professional and helpful
behaviors, as well as mutual respect for patients, physicians, team members, visitors,
and family/significant others.
- Communicates openly and honestly; following through with assignments; behaving in a
fair and consistent manner; and supporting teamwork at all levels of the organization.
Health Information Management
- Leads and directs assigned HIM team in ensuring daily operations, production, and
quality standards are met.
- Manages staff and systems in defined areas to achieve appropriate staffing, resource
utilization and cost containment objectives of the organization.
- Ensures staff adheres to appropriate departmental and facility policies and procedures
which include ensuring quality and quantity of work/services of staff are acceptable and
the staff is meeting established productivity standards
- Develops and maintains policies and procedures applicable to scope of services
supervised.
- Makes recommendations concerning updating and revising of HIM policies.
Reporting Functions
- Evaluates and prepares daily, weekly, and monthly reports indicating production levels
and utilization of time and progress toward meeting established goals.

- Completes, analyzes, and submits daily, weekly, monthly, and yearly reports (statistical,
productivity, Key Performance Indicators (KPIs) of a complex nature with the use of
various applications including MS Excel and PowerPoint.
- Reviews various reports, analyzes data, identifies problem areas and makes
recommendations/implements resolution of problems.

Privacy/Confidentiality of Information
- Assists HIM Director/Manager in directing and evaluating compliance to privacy,
information security, and confidentiality of health information standards
- Assists HIM Director/Manager in ensuring compliance with related regulations and
standards established by State, Federal, accrediting, and other regulatory agencies.

Personnel Management
- Effectively recruits, develops, and retains qualified staff
- Coaches and mentors staff in order to improve performance and expand responsibility
- Monitors, evaluates, appraises, or disciplines employees’ activities according to
organizational guidelines
- Reviews and updates job descriptions annually or as necessary to delineate current
requirements
- Conducts, at a minimum, monthly staff team meetings with ongoing staff training
- Verifies the validity of employees hours submitted to payroll

Training Functions
- Monitors completion of required compliance, privacy, information security, and other
mandatory training
- Facilitates training for new or transfer hires and ensures staff are properly trained on all
department policies and procedures and systems
- Conducts ongoing staff education, coaching, mentoring, and cross training of direct
reports
- Fosters building a cooperative, collaborative, and efficient team while ensuring team
engagement
Professional Development
- Stays current with industry standards related to medical transcription, chart analysis, and
HIM in general. If holder of an industry certification (ie, from AAPC, AHIMA, or other
organization), attends educational sessions to maintain their CEU requirements for
certification renewal.

Required and Preferred Qualifications:

Required Experience: Three years of experience working in a supervisor capacity, preferably on a HIM
project such as medical transcription, chart analysis, document imaging, release of information, etc. Supervisory experience in other healthcare projects is also acceptable.

Required Education: Bachelor’s degree, preferably in a clinical field or HIM.

Preferred Certificates, Licenses, Registrations: Current active clinical license, such as RN or other
board certification, or any AHIMA or AAPC credential

IJP - HIM Supervisor (Conifer)

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