POSITION SUMMARY

Senior Director is responsible for management of the Regional Centers for Patient Services. Responsibilities include management of the Scheduling, Admissions Review, Clinical Review, and Financial Clearance operations in Centers globally. The Senior Director is also responsible management of remote employees assigned to their area of responsibility.. Partnering with key business units within Patient Access/Hospital Services and point of contact for Client Delivery and clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage day–to-day operations, including meeting clients SLA’s, site specific quality and production metrics.
Bi-Directional Communication between PSC operations and Client
Services (RCS/ASD) / Facility
Management of process and quality and ensuring delivery aligned with
SLA’s
Partnering in process improvement and innovation with enterprise teams
Controls operational expenses within expected budget, manages to
yearly EBIT goals
Coordinates Policies and Procedures along with key stakeholders. Ensure consistent training and utilization of technology as appropriate across the board
Manages multiple lines of business across clients and locations
Responsible for new business growth and support of Client Delivery team
in pursuit of new revenue generation opportunities

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below are representative of the knowledge, skill and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Establishes measurable goals and strategic direction and ensures achievement of goals.
Customer satisfaction- Creates processes to ensure customer satisfaction and delivery of quality products.
Coaches and develops direct reports and sub-leadership levels ; Conducts succession planning.
Drives efficiency-ensures the consistent and execution of key systems and processes that make effective use of resources.
Builds strategic alliances and partnerships to execute business strategies; cultivates clinical and business partnerships.
Builds organizational talent.
Works towards centralized accountability and demonstrated practices.
Ensures adherence to Tenet/Conifer Standards of Conduct.
Communicate issues and resolutions to all levels of management and staff.
Possess excellent communication skills –oral and written to provide appropriate level of production support.
Take initiative in presenting and contributing to the resolution of complex issues.
Conduct presentation and/or Training sessions.
Understands Business Development and Client Account Management
MS Office Background.

EDUCATION / EXPERIENCE

4 year college degree or equivalent business experience
Management experience with multilevel positions
Prior Patient Access experience strongly preferred – to include Admitting, Scheduling, Financial Clearance, Clinical and Financial
Experience owning and managing a budget
Operational Background (Dialer, workforce management, productivity driven environment)

Senior Director of Operations

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