POSITION SUMMARY

The Transition/PMO & KM Director will handle two capabilities namely Transition/PMO & Knowledge Management, as well as support the strategic goals of Tenet and will project manage large strategic initiatives for Tenet GBC.
The T/PMO leader will drive the development, implementation and execution of a sustainable & cohesive Portfolio management, Project/Program Management & Transition Management strategies to achieve the goals defined by the overall GBC Strategic plan
Responsible for the overall coordination of the receiving site transition & on-boarding activities for Tenet Healthcare’s new Global Business Center (GBC) located in Taguig, Philippines. Will on an as needed basis project manage large critical Transitions for GBC. Tenet and associated business units are embarking on a multi-year stand up and migration of several functional processes from the US to the Philippines.
The migrations will occur by process, location, and functional readiness. As such, the complexity of coordinating events associated with successful on-boarding will be a key focus area. The candidate will need core program management skills and experience to effectively communicate and address issues and risks as well as keep senior GBC leadership apprised of upcoming events. The Transition/PMO Director will report to the Sr. Director Performance Management, but will work most closely with the US Transition Team and Project Phoenix Team and the GBC enabling workstream directors (i.e. recruiting lead, IT lead, real estate lead, etc.)
Responsible for managing GBC’s portfolio scope services and headcount, project & initiative portfolio.
Responsible for the Knowledge Management area and capability for GBC

ESSENTIAL DUTIES AND RESPONSIBILITIES

Partner with real estate, facilities, and technology teams to ensure requirements are met to manage workstation add, moves, and changes.
Partner with Recruiting in order to understand recruiting challenges or opportunities which would affect the seating needs real time.
Confirm and address facility readiness for new resources (training and on-boarding only).
Work with GBC Human Resources to understand changes in hiring classes and/or availability.
Ensure supporting resource availability for onboarding classes.
Communicate and notify designated stakeholders of the on-boarding schedule.
Develop a detailed project plan to monitor and track on-boarding schedules.
Manage changes to the project roles and responsibilities using an agreed upon governance process.
Document post on-boarding issues and improvement opportunities to develop “lessons learned” for subsequent on-boarding classes.
Work closely with Tenet (Philippines), Tenet (US), and third-party contractors to drive specific action items during each migration.
Delegate project tasks based on pre-defined responsibilities of the transition team and trainers.
Work directly with Functional Workstream Leaders to ensure expectations are met and managed.
Assist in identifying and recommending solutions for projected supply constraints.
Develop long term workspace supply recommendations for future demand needs 6+ months out.
Create status reporting decks for executive leadership
Establish the Transition/PMO playbook and overall strategy for GBC PMO governance.
Provide project management methodologies and support to key projects in the GBC portfolio.
Continuously review the related industry and both internal and external environments and align the roadmaps to meet changing regulatory and business needs and manage Project Charters, Schedules, Budgets, and Resource Management.
Oversee the management of Risks and Issues throughout the Project Management process.
Establish and manage Program/ Project Reporting through optimized, metrics and standardize those metrics across GBC, defining measures, targets and methodologies to analyze those metrics during program and project management reviews.
Oversee Project Demand Intake & Prioritization in alignment with the Sr. Director for Performance Management and GBC Senior Leadership to ensure the delivery of projects and programs that deliver the greatest value to the organization.
Set the GBC’s Portfolio Management framework & strategy covering: Scope of services, transition pipeline, project and program portfolio among other.
Create the value propositions for these programs and budgets required for the benefits realization and tracking of these programs.
Responsible for managing the Portfolio Reporting efforts.
Align the transformation of the complex and variable current states through transition management across the global organization with the design and deployment of the future state in order to maximize the associated value proposition.
Oversee and drive consistency in how work is transitioned into the GBC.
Responsible for Work Transition Tracking of the GBC organization; overseeing the creation and implementation of work migration tracking for Tenet GBC organization.
Administer the Governance of all DTPs Transitioned to the GBC.
Develop a proposal for a Self Service Portal that will help improve stakeholder experience.
Set-up and Administer the KM databases for GBC (Process deviation, Risk, and Root Cause etc).
Operate as a member of the GBC Performance Management leadership team, representing the unique challenges and needs across the Transition/PMO Team.
Collaborate closely w/ the GBC Performance Management Leadership, GBC Workstream Leadership and Global Process Leaders to address Transition Governance challenges across GBC.
Foster collaboration of teams across Tenet GBC organization; encourages team work and sharing of best practices.
Embrace and lead a culture of inclusiveness & multi-cultural engagement through coaching & feedback to peers & the broader community in GBC in alignment with the GBC Leadership standards.
Develop a strong pipeline of global, diverse leaders within the GBC Performance Management team and across Tenet GBC. Enable a value-based & High-Performance Culture within team.
Provide leadership, direction, coaching, feedback, and, where appropriate, discipline to and through subordinate team members.

WHAT WE LOOK FOR

Bachelors Degree. Preferred: Professional Program Management Designations such as CAPM (Project Management Institute), CSM (Scrum Alliance), PMP (Project Management Institute), Six Sigma Greenbelt
10+ years of Project Management specific experience gained through management responsibilities

Director, Transition PMO and KM

About Tenet Healthcare